Support Staff
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Recent activity by Support Staff-
Live captions
Use the live captions feature to convert live conversations to text and display them in your preferred language. Note: This feature is not available by default. It needs to be included and enabled...
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Viewing the Dashboard
The first thing you'll see after signing in to the Management Console is the Dashboard, which shows information about resource usage in your VIVERSE for Business environment. Click the dropdown men...
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Creating sessions via the VIVERSE for Business User Console
You can also create sessions easily from the VIVERSE for Business User Console. Here's how: In your web browser, go to the VIVERSE for Business User Console and sign in with yourHTC account. On th...
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Mirroring a PC screen to VIVERSE for Business
When you mirror a PC screen to headsets such as VIVE XR Elite, VIVE Focus 3, or PC VR headsets, you can see and navigate the PC screen in VIVERSE for Business. Here's how to mirror a PC screen to V...
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Navigating VIVERSE for Business on your computer
Here's how to move around the virtual environment in VIVERSE for Business on your computer: Right-click and move your mouse to turn your and look around the space. Use the arrow keys to move forw...
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I was invited to a session. How do I join?
You can join sessions from a VR headset, computer, or mobile device.For details, see Joining sessions.
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I uploaded a 3D model, but I couldn't open it. Why?
If you're unable to open a 3D model, check the following: Make sure the file format of your 3D model is compatible. The required size and content - such as textures and polygons—also vary, dependi...
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What's the file size limit for uploading files to VIVERSE for Business?
The file size limit varies by user role. Members can upload up to 20 GB of files. Upload limit for guests is 500 MB. There are also file size requirements for the following file types: 3D Models ...
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Why do my VRM avatar's movements appear broken or sluggish?
VRM avatars containing a high number of polygons will consume lots of device resources, which may cause your avatar's movements to appear broken or sluggish when there are several avatars in the sa...
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System requirements
To use VIVERSE for Business desktop app, your computer must meet the following requirements: Windows PCs Hardware Recommended requirements Processor 11th Gen Intel® i7 / AMD Ryzen™ 5000 serie ...