FAQ

General

• How do I report an issue or bug?
• Features in VIVERSE for Business
• What are the system requirements for using VIVERSE for Business with PC VR headsets?
• What devices are compatible with VIVERSE for Business?
• What languages does VIVERSE for Business support?
• How do I send feature requests, feedback, and suggestions to the VIVERSE for Business team?

See all 9 articles

Avatar

• Why does my VRM avatar appear disproportionate?
• Why do my VRM avatar's movements appear broken or sluggish?

Files and content windows

• What types of files can I open and share during a session?
• What's the file size limit for uploading files to VIVERSE for Business?
• How do I upload files to a space or session room?
• Where and for how long are uploaded files stored in VIVERSE for Business?
• How long are screenshots retained in VIVERSE for Business? How do I download them?
• How many files and content windows can I open at the same time?

3D Models

• How do I import 3D models into VIVERSE for Business?
• I uploaded a 3D model, but I couldn't open it. Why?
• When displaying my 3D model, textures do not appear.

Sessions and spaces

• I was invited to a session. How do I join?

Rooms and Spaces

• What type of rooms can be added to my building?
• How can I decorate a space?
• How many rooms can be added to my building?
• How do I add or reduce the number of Modules in my building?
• What types of virtual spaces are available in my building?

Subscription and others

• How do I extend the license period or increase the number of seats?